Description

• Understanding the needs of multiple stakeholders
• Facilitating the negotiation of requirements amongst multiple stakeholders.
• Identifying the current- and future-state business processes.
• Helping the business stakeholders envision the future and how their work will need to change to support the future.
• Partner with stakeholders to understand the problems they’re trying to solve, and structure analysis to address their business needs.
• Due to strong technical and business acumen I am able to communicate and understand the concerns and new requirements by interacting with various stakeholders including legal, compliance, business and third parties.
• Strong understanding of Travel industry and back office transactions on how any reservation done at the frontend using American Express flows through all the downstream systems.
• Handling all the financial aspects of the transactions for the 22 global markets which include tax, service fees, travel vouchers, market redemption, etc.
• Coming up with creative ideas on how to improve the Central Command Product from performance, customer perspective and add new features to increase revenue.
• Performing PI planning and Sprint planning to effectively deliver the projects and also determine budget and capacity required.
• Performing quarterly health check of the system in order to deliver smooth experience.
• Creating, analyzing, and validating detailed functional specifications.
• Facilitating design sessions with the implementation team to define the solution.
• Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
• Be able to independently gather requirements around Central Command Product and produce clear, actionable business user stories for technical teams.
• Documenting, grooming and prioritizing the user stories during sprint ceremonies with technical team and able to demonstrate product changes/deliverables with stakeholders.
• Following an agile/scrum methodology in delivering the project and extensive use of Rally.
• Understanding and resolving conflicts between various stakeholders by understanding the system architect and different stakeholders involved.
• Planning and monitoring various user stories and multiple projects using Rally for the back office product.
• Testing and validating the requirements configured before delivering it to the stakeholders and making sure it meets the acceptance criteria.
• Be the link between stakeholders and technical team to timely deliver projects.

Bachelor’s Degree required in quantitative and business related field.